Shipping policy

Shipping Policy

Last Updated: June 2026

Orders are typically processed within 1–3 business days after payment is received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended.

Estimated delivery times vary depending on the destination, carrier, and product availability.

Typical delivery estimates:

Please note that delivery estimates are not guaranteed.

Shipping charges are calculated at checkout based on the destination, package size, weight, and shipping method selected.

Any available free shipping promotions will be clearly displayed on the website.

Tracking information will be provided when available and will be sent to the email address provided during checkout.

Off-Grid Solutions is not responsible for shipping delays caused by:

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before reshipment.

Once a package has been marked as delivered by the carrier, Off-Grid Solutions is not responsible for lost, stolen, or misplaced packages.

Customers are encouraged to contact the shipping carrier directly regarding delivery issues.

If your order arrives damaged, please contact us within 7 days of delivery and provide:

We will review the claim and determine an appropriate resolution.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

These charges are not included in product prices or shipping costs.

If you have questions regarding shipping, please contact us through our Contact Us page.